General Terms and Conditions (GTC)

These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the contractual relationship between:

Service Provider:

• Name / Business name: Kristýna Ratschan
• Company ID (IČO): 87341492
• Registered office / place of business:

Mgr. Kristýna Ratschan

Nyklíčkova 969/3

Praha 5, 15800

Czech Republic

• Registered in the Trade Register maintained by: Tax Office Prague 5, Czech Republic (“Finanční úřad pro Prahu 5”)
• Contact e-mail: info@deutschmitkristyna.com
• Telephone: +420602221257 

(hereinafter referred to as the “Provider”)

and

Customer:

• a natural or legal person who concludes a contract for the provision of services via the Provider’s website (hereinafter referred to as the “Customer”).

These GTC are issued in accordance with the laws of the Czech Republic and the European Union, in particular Act No. 89/2012 Coll., the Civil Code, Act No. 634/1992 Coll., on Consumer Protection, and Regulation (EU) 2016/679 (GDPR).

1. Definitions

1. Services – online services provided by the Provider via the internet (e.g. consultations, digital content, online courses, mentoring, access to a members-only section, etc.).
2. Contract – a contract for the provision of services concluded between the Provider and the Customer via the website, e-mail or other electronic communication.
3. Consumer – a natural person who does not act within the scope of their business activity or profession.
4. Entrepreneur – a person acting within the scope of their business activity.

2. Conclusion of the Contract

1. The presentation of Services on the Provider’s website is for informational purposes only and does not constitute an offer to conclude a contract.
2. The Contract is concluded upon confirmation of the order by the Provider or upon payment of the Service price by the Customer, where applicable.
3. By submitting an order, the Customer confirms that they have familiarized themselves with these GTC and agree to them.
4. The Contract is concluded in the Czech language or in the Czech language and the German language or in the Czech language and the English language.

3. Price and Payment Terms

1. The price of the Services is stated on the Provider’s website or communicated individually.
2. The Provider is not a VAT payer.
3. Payment is possible primarily by cashless methods (bank transfer, payment card, online payment gateway, etc.).
4. The Service is generally provided after the payment has been credited to the Provider’s account, unless agreed otherwise.

4. Provision of Services

1. The Provider undertakes to provide the Services with due professional care and within the agreed scope.
2. The time of provision of the Service is stated in the Service description or agreed individually.
3. The Provider shall not be liable for the unavailability of Services due to technical issues of third parties (e.g. internet outages).

5. Withdrawal from the Contract (Consumer)

1. The Consumer has the right to withdraw from a distance contract within 14 days from its conclusion.
2. The right of withdrawal expires if the performance of the Service has begun with the Consumer’s consent before the expiry of the 14-day period.
3. Withdrawal must be made in writing (e-mail is sufficient: info@deutschmitkristyna.com).
4. In the case of a justified withdrawal, the Provider shall refund the received payment within 14 days.

6. Complaints and Liability

1. The Customer has the right to lodge a complaint if the Services were not provided in accordance with the Contract.
2. Complaints may be submitted by e-mail to info@deutschmitkristyna.com
3. The Provider shall handle complaints without undue delay, no later than within 30 days.

7. Personal Data Protection

1. The Provider processes the Customer’s personal data in accordance with GDPR and applicable legal regulations.
2. The purpose, scope and duration of personal data processing are described in the document “Privacy Policy” available on the Provider’s website.
3. The Customer has rights under GDPR, in particular the right of access, rectification, erasure and restriction of processing.

8. Out-of-court Dispute Resolution

1. The Consumer has the right to out-of-court resolution of consumer disputes.
2. The competent authority is the Czech Trade Inspection Authority (www.coi.cz).
3. Online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr

9. Final Provisions

1. Legal relationships not governed by these GTC shall be governed by the laws of the Czech Republic.
2. If the Customer is domiciled outside the Czech Republic, Czech law shall apply unless mandatory EU regulations provide otherwise.
3. The Provider reserves the right to unilaterally amend these GTC; the new version becomes effective upon publication.
4. These GTC are valid and effective as of 04.02.2026.